Privacy Policy

Last updated: January 15, 2025

Who We Are and How to Reach Us

sorlentivoxa operates as a financial technology platform from our Australian headquarters at 2 Langker Pl, Conder ACT 2906. We've built our reputation by helping businesses navigate complex financial decisions through innovative technology solutions.

When you use our services, you're trusting us with important financial information. This policy explains exactly how we handle that responsibility. Questions about your data? Contact our privacy team directly at contact@sorlentivoxa.com or call +61262577086.

Information We Collect

We collect information in three main ways, and we're upfront about each one:

Information You Give Us

When you create an account, request a consultation, or use our tools, you share details like your name, email address, business information, and financial goals. We also collect any messages you send through our platform.

Automatic Collection

Our systems automatically log technical information when you visit our website. This includes your IP address, browser type, pages visited, and how long you spend on different sections. We use cookies and similar technologies to remember your preferences.

Third-Party Sources

Sometimes we receive information about businesses from public databases or credit reporting agencies. This helps us provide more accurate financial assessments, but only with proper legal authorization.

How We Use Your Information

Every piece of data we collect serves a specific purpose in delivering our financial technology services:

  • Providing personalized financial analysis and recommendations based on your business profile
  • Processing transactions and maintaining secure account access
  • Communicating about your account, services, and important updates
  • Improving our platform through usage analytics and user feedback
  • Complying with Australian financial regulations and reporting requirements
  • Preventing fraud and maintaining platform security

We never use your financial data for marketing to competitors or selling to third-party advertisers. Your business information stays within our secure systems unless you explicitly authorize sharing.

Information Sharing and Disclosure

We're selective about when and how we share your information. Here are the only circumstances where sharing occurs:

Service Providers

We work with trusted third-party companies for cloud hosting, payment processing, and data analytics. These partners can only access information necessary for their specific services and must follow strict confidentiality agreements.

Legal Requirements

Australian law sometimes requires us to share information with government agencies, particularly for anti-money laundering compliance and tax reporting. We only share what's legally required and notify you when possible.

Business Transfers

If sorlentivoxa merges with another company or sells assets, your information might transfer as part of that transaction. We'd notify you about any ownership changes and how they affect your privacy rights.

Your Privacy Rights Under Australian Law

The Australian Privacy Principles give you specific rights over your personal information. We've made exercising these rights straightforward:

  • Access: Request a copy of all personal information we hold about you
  • Correction: Ask us to fix any incorrect or outdated information
  • Deletion: Request removal of your data when it's no longer needed
  • Restriction: Limit how we process your information in specific situations
  • Portability: Get your data in a format that's easy to transfer
  • Objection: Opt out of certain types of data processing

To exercise any of these rights, send a written request to contact@sorlentivoxa.com. We'll respond within 30 days and verify your identity before processing any requests involving sensitive financial data.

Data Security and Protection

Protecting financial information requires multiple layers of security. We've implemented comprehensive safeguards:

Technical Safeguards

All data transmissions use TLS 1.3 encryption. Our databases are encrypted at rest using AES-256 standards. Access controls ensure only authorized personnel can view sensitive information, and we maintain detailed audit logs of all system access.

Physical Security

Our servers are housed in Australian data centers with biometric access controls, 24/7 monitoring, and redundant power systems. We maintain multiple backup locations to prevent data loss.

Employee Training

Every team member completes privacy training before accessing client data. We conduct regular security awareness sessions and require annual privacy policy acknowledgments.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention schedule balances your privacy rights with regulatory requirements:

  • Account information: Retained while your account is active plus 7 years after closure
  • Transaction records: 7 years as required by Australian tax law
  • Communication logs: 3 years for customer service quality assurance
  • Website analytics: Anonymized after 2 years
  • Marketing preferences: Until you unsubscribe or request deletion

When retention periods expire, we securely delete information using DoD 5220.22-M standards for digital files and cross-cut shredding for physical documents.

Cookies and Tracking Technologies

We use cookies to improve your experience on our platform. Here's what each type does:

Essential Cookies

These keep you logged in and remember your security preferences. They're necessary for the platform to function and can't be disabled.

Analytics Cookies

We track which features get used most and where users encounter problems. This data helps us improve the platform but doesn't identify individual users.

Preference Cookies

These remember your dashboard layout, notification settings, and other customizations. You can reset these anytime through your account settings.

You can control cookie settings through your browser, but disabling essential cookies might affect platform functionality.

International Data Transfers

We primarily store data within Australia, but some service providers operate internationally. When data crosses borders, we ensure adequate protection:

All international transfers use Standard Contractual Clauses approved by Australian privacy regulators. We conduct annual reviews of overseas partners to verify ongoing compliance with Australian privacy standards.

If you're concerned about international transfers affecting your data, contact us to discuss local storage options for your account.

Changes to This Policy

We update this policy when we add new services or when privacy laws change. Here's how we handle updates:

  • Minor clarifications: Posted on our website with updated revision date
  • Significant changes: Email notification to all active users at least 30 days before changes take effect
  • New data collection: Separate notification with opportunity to opt out

We maintain an archive of previous policy versions on our website. You can access these anytime to see how our privacy practices have evolved.

Privacy Questions and Complaints

Our privacy team is here to help with any concerns about your personal information.

Email: contact@sorlentivoxa.com

Phone: +61 2 6257 7086

Mail: Privacy Officer, sorlentivoxa
2 Langker Pl, Conder ACT 2906, Australia

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.